> ## Documentation Index
> Fetch the complete documentation index at: https://docs.bayboard.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Sign in and reset your password

> Sign in to your shop, stay signed in, and recover a lost password.

BayBoard accounts come from an invite. There is no self-serve signup. If you do not have an account yet, ask your Owner / Admin or General Manager to invite you, then follow [Accept an invite](/users-and-access/accept-an-invite).

## Sign in

<Steps>
  <Step title="Open the sign-in page">
    Go to the BayBoard sign-in page. It reads "Welcome back." and "Sign in to your shop."
  </Step>

  <Step title="Enter your email and password">
    Type the Email you were invited with and your Password.
  </Step>

  <Step title="Choose whether to stay signed in">
    Check **Keep me signed in** if this is your own device and you want to skip signing in next time. Leave it unchecked on a shared shop computer.
  </Step>

  <Step title="Click Sign In">
    Click **Sign In**. You land on the schedule board.
  </Step>
</Steps>

If you see "That email and password did not match an active account.", check the spelling of both. If it still fails, reset your password below, or ask your shop admin whether your account is active.

## Forgot your password

<Steps>
  <Step title="Click Forgot password?">
    On the sign-in page, click **Forgot password?**. The page reads "Reset your password."
  </Step>

  <Step title="Send the reset link">
    Enter your Email and click **Send Reset Link**. The page changes to "Check your email." BayBoard sends a reset link if an account uses that address.
  </Step>

  <Step title="Open the link and choose a new password">
    Open the email and click the link. On the "Choose a new password." page, enter and confirm your new password. When you see "Password updated.", sign in with the new password.
  </Step>
</Steps>

If the page says "This reset link expired.", start again from **Forgot password?** to get a fresh link.

## Messages you might see

| Message                              | What it means                                                                                                                 |
| ------------------------------------ | ----------------------------------------------------------------------------------------------------------------------------- |
| "Your account has been deactivated." | Your shop admin turned off your access. Ask your Owner / Admin or General Manager to reactivate it.                           |
| "You've been signed out"             | Your session ended. Click **Sign Back In** and sign in again.                                                                 |
| "You don't have access"              | That page is not available for your role. Click **Back to Schedule**. Contact your shop admin if you think this is a mistake. |

## Related

* [Accept an invite](/users-and-access/accept-an-invite)
* [My profile and password](/getting-started/my-profile)
* [Change a role or deactivate an account](/users-and-access/change-a-role-or-deactivate)


## Related topics

- [My profile and password](/getting-started/my-profile.md)
- [Accept an invite](/users-and-access/accept-an-invite.md)
- [Getting started](/getting-started.md)
- [Team and roles](/team-and-roles.md)
- [Find your way around](/getting-started/find-your-way-around.md)