> ## Documentation Index
> Fetch the complete documentation index at: https://docs.bayboard.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Promised time

> Set a promised-by time on a job and see where overdue promises show up.

A promised time is when you told the customer the vehicle would be ready. BayBoard shows it on the card, warns you when it passes, and weighs it when it schedules.

## Set a promised time

<Steps>
  <Step title="Open the job editor">
    Click the card, then click **Edit Job**. For a new job, use **Add New Job**.
  </Step>

  <Step title="Fill both promise fields">
    Under Schedule & Assignment, set Promised By Date and Promised By Time. Times are the shop's 30-minute slots. You must set both or neither. Leaving one blank shows "Promised By date and time must both be selected."
  </Step>

  <Step title="Save">
    Click **Save Changes**.
  </Step>
</Steps>

Promised time cannot be edited inline in Job Details. It shows there as "Promised By" with the time, or "None set".

## How it shows on the board

* Cards of one hour or longer show a red flag with the time, such as "Promised by 3:00 PM".
* If the promise is on a different day than the board you are viewing, the date comes first: "8/14 3:00 PM".
* 30-minute cards are too small for the flag. Hover the card to see the promise in the tooltip.

## Overdue promises

A promise is overdue when the time has passed and the job is not Completed. In the Unassigned panel the flag becomes a warning triangle. On board cards the look does not change, but screen readers announce "Overdue: promised by" with the time.

The Today report has an "At-risk promises" tile that lists jobs promised today that are not done. See [Today](/reports/today).

## Auto-Schedule and promises

Honor promised-by is one of the soft preferences Auto-Schedule weighs when it places Unassigned jobs. See [Auto-Scheduler](/auto-scheduler) and [Scheduling preferences](/auto-scheduler/scheduling-preferences).

## Related

* [Add a job](/schedule-board/add-a-job)
* [Job details](/schedule-board/job-details)


## Related topics

- [Notifications](/getting-started/notifications.md)
- [Unassigned jobs](/schedule-board/unassigned-jobs.md)
- [Today](/reports/today.md)
- [Job details](/schedule-board/job-details.md)
- [My hours](/reports/my-hours.md)