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A promised time is when you told the customer the vehicle would be ready. BayBoard shows it on the card, warns you when it passes, and weighs it when it schedules.

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Set a promised time

1

Open the job editor

Click the card, then click Edit Job. For a new job, use Add New Job at Unassigned.
2

Fill both promise fields

Under Schedule & Assignment, set Promised By Date and Promised By Time. Times are the shop’s 30-minute slots. You must set both or neither. Leaving one blank shows “Promised By date and time must both be selected.”
3

Save

Click Save Changes.
The Schedule and Assignment section of the job editor with Promised By Date, Promised By Time, and Customer Waiting
Promised time cannot be edited inline in Job Details. It shows there as “Promised By” with the time, or “None set”.

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How it shows on the board

  • Cards of one hour or longer show a red flag with the time, such as “Promised by 3:00 PM” on the card.
  • If the promise is on a different day than the board you are viewing, the date comes first: “8/14 3:00 PM”.
  • 30-minute cards show a red flag icon on the name row when a promise is set. The icon has no time text. Hover it for the exact time, such as “Promised by 3:00 PM”.
  • A waiting customer gets a red coffee mug icon on the same row. Both icons can show on one 30-minute card.
A one hour job card showing a red promise flag with the time 8:30 AM next to the repair order number

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Overdue promises

A promise is overdue when the time has passed and the job is not Completed. In the Unassigned panel the flag becomes a warning triangle. On board cards the look does not change, but screen readers announce “Overdue: promised by” with the time. The Today report has an “At-risk promises” tile that lists jobs promised today that are not done. See Today.

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Auto-Schedule and promises

Honor promised-by is one of the soft preferences Auto-Schedule weighs when it places Unassigned jobs. See Auto-Scheduler and Scheduling preferences.
Last modified on September 11, 2026