A promised time is when you told the customer the vehicle would be ready. BayBoard shows it on the card, warns you when it passes, and weighs it when it schedules.
Set a promised time
Open the job editor
Click the card, then click Edit Job. For a new job, use Add New Job.
Fill both promise fields
Under Schedule & Assignment, set Promised By Date and Promised By Time. Times are the shop’s 30-minute slots. You must set both or neither. Leaving one blank shows “Promised By date and time must both be selected.”
How it shows on the board
- Cards of one hour or longer show a red flag with the time, such as “Promised by 3:00 PM”.
- If the promise is on a different day than the board you are viewing, the date comes first: “8/14 3:00 PM”.
- 30-minute cards are too small for the flag. Hover the card to see the promise in the tooltip.
Overdue promises
A promise is overdue when the time has passed and the job is not Completed. In the Unassigned panel the flag becomes a warning triangle. On board cards the look does not change, but screen readers announce “Overdue: promised by” with the time.
The Today report has an “At-risk promises” tile that lists jobs promised today that are not done. See Today.
Auto-Schedule and promises
Honor promised-by is one of the soft preferences Auto-Schedule weighs when it places Unassigned jobs. See Auto-Scheduler and Scheduling preferences.
Last modified on August 22, 2026
