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Owner / Admin and General Manager manage accounts in Settings > Users. Click a person in the list to open their member detail. There is no way to remove or delete a user. Deactivate the account instead.
Settings > Users with the user list on the left and a member's detail fields on the right

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Member detail

Below the fields, a Linked roster tech card shows the technician column this account is connected to. Click it to open that technician in Team. If it reads “Not linked”, the card explains “This person sees the setup-incomplete state until a roster tech is linked.”

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Change a role

1

Open the member

In Settings > Users, click the person.
2

Pick a new role

Change the ROLE select.
3

Confirm

A dialog asks “Change [name]‘s role?” with “This changes [name]‘s access to [Role].” Click Change Role.
You cannot change your own role. The app shows “You cannot change your own role.” Ask another Owner / Admin or General Manager to do it.

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Deactivate an account

1

Open the member

In Settings > Users, click the person.
2

Click Deactivate Account

A dialog asks “Deactivate [name]‘s account?” If the account is linked to a roster technician, the dialog warns that assigned work will move to Unassigned. Confirm to continue.
A deactivated person cannot sign in. They see “Your account has been deactivated.” Their ACCOUNT STATE shows Deactivated, and the Users list marks them with a Deactivated chip.
Deactivating an account does not archive the roster technician. The column stays on the board. To remove the column as well, see Archive or restore a technician.

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Reactivate an account

Open the member and click Reactivate Account. The dialog asks “Reactivate [name]‘s account?” and explains “[name] will regain access to the shop with their existing role and roster link.” Confirm to restore access.
Last modified on August 22, 2026

Related topics

Archive or restore a technicianInvite a userSign in and reset your passwordTeam and rolesUsers and access